Return & Refund Policy

At Havaianas, we want you to be completely satisfied with your purchase. If your order does not meet your expectations, you can return eligible items by following our process outlined below.

Return Eligibility & Requirements

Returns must be initiated within 30 calendar days from the date you receive your order.

To qualify for a return, items must:

Be unused and remain in original, pristine condition
Include all original packaging, documentation, tags, and parts
Be suitable for technical inspection and resale

Items showing signs of damage, wear, misuse, or missing original packaging will not be accepted for a refund.

Non-Returnable Items

Please note the following products cannot be returned:

Customized or made-to-order items
Digital media or downloadable software
Gift cards and promotional vouchers
Products marked as discontinued, clearance, or final sale
Items damaged after delivery due to customer misuse or accidents

Order Cancellation

You may cancel your order within 12 hours from the completion of your purchase. To request a cancellation, please contact us promptly at paulcimo7@gmail.com.

Refund Process

Once we receive and inspect your returned item, we will notify you about your refund status. Approved refunds are processed within 5-7 business days and credited back to your original payment method.

Keep in mind your bank or payment provider may require additional time to finalize the refund.

Return Shipping Costs

You are responsible for paying the shipping costs to return your items unless your order arrived defective, damaged, or incorrect. Return shipping fees are calculated and displayed at checkout.

Shipping and Delivery Timelines

We process orders within 1-2 business days.
Typical shipping delivery takes 5-10 business days after processing.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please keep all original packaging and contact us immediately at paulcimo7@gmail.com so we can resolve the issue as quickly as possible.